Friday, 19 July 2013

Tim Horton's censors out XTRA....corrected.

By God, I hate this shit....censoring a gay/lesbian news site from their free wifi system. I mean....really?

What on earth on they drinking in the head offices of Tim Hortons?  It might be their own coffee..I guess it must be. I'd change brands if I were them.


Tim Hortons began rolling out high-speed Wi-Fi in its restaurants in 2012. The publisher of (

Tim Hortons is facing a brewing backlash from Canada's gay and lesbian community after blocking customers from accessing a news website on its Wi-Fi networks.
Staff at, the online home for the free newspaper Xtra that's distributed in Ottawa, Toronto and Vancouver, say they heard complaints from readers that the site was inaccessible at Tim Hortons.
The publication asked that the site be unblocked, assuming it might have been blacklisted in error.
But publisher and editor-in-chief Brandon Matheson says an email from Tim Hortons stated the site was "not appropriate for all ages viewing in a public environment."
Matheson forwarded en email to The Canadian Press that appeared to originate from the address timhortonswifi(at)
"We are writing to inform you that your request to unblock the requested website has been declined," the email reads.
"We have reviewed this site's content and have found that it is not appropriate for all ages viewing in a public environment. We try to ensure that all of our guests can enjoy a safe and pleasant experience when visiting us. We look at all of these types of requests in detail in order to provide the most latitude we can while keeping our restaurants a friendly environment.
"While there is no way to change this decision, we can assure you that it was not an easy decision to make."
Matheson said would like a detailed explanation.
"It's really up to Tim Hortons to explain the situation and what review they did of the site, the determination they made and why," Matheson said.
A call to Tim Hortons requesting an interview was not immediately returned.

 If you feel the need....

And they have now seen the error of their ways.

On Friday afternoon a few hours after Twitter users began promising to boycott Tim Hortons, spokeswoman Michelle Robichaud apologized on behalf of the company and blamed a third-party service provider for the error and the resulting miscommunication. "shouldn't have been blocked. In fact, we're working on unblocking it. It may already be unblocked. It should've never been blocked in the first place," Robichaud said in an interview.
"We certainly appreciate when people bring this kind of stuff to our attention and the statement made by our Wi-Fi vendor was made in error."
Daily Xtra publisher and editor-in-chief Brandon Matheson accepted the apology and said Tim Hortons made the right decision.
"I think they've resolved the situation in a proper way. We had customers at Tim Hortons complaining to us — their customers complaining to us — that they could not access our site," he said.
"I know the issues around third-party filtering are problematic at times, so if that is what was responsible, and after Tim Hortons actually learned of the situation they stepped in and corrected the matter, then certainly they took the appropriate steps."



  1. It's their internet connection, which they are paying for, and which is being provided for free, they can censor whatever types of websites they want, if users don't like it, they're more than welcome to pay for their own wireless internet service to browse :).

  2. I'm afraid that we shall have to disagree, Matt. Censorship is just that.