Here is an edited copy of the note I sent......hopefully I have left out all names.
You will see by the notes, that last
week I was in one of your Kamloops stores, as
a result of engine troubles and a tow. When I arrived, end of work
day, and then again in the morning, I explained to the desk person
what I thought the trouble to be. (I had been in touch with the shop
in Kitimat where I live and would normally have work done, asking for
some insight as to what the problem might be. By my description of
the problem, the owner observed that the most likely culprit was a
coil or plug.) I repeated this to the both the people on the desk, in
the evening and again in the morning. After a diagnosis was completed
the mechanic said that he had been unable to see any electrical or
ignition issues but had checked for fuel problems and had determined
that the fuel pump pressure was low and he said that this then was
the problem. Nine-hundred dollars at later and after the suggestion
that perhaps I should have a full tune-up done, to the tune of
another $1,500 , which I declined, the vehicle was pronounced ready
to go. As soon as I left the property and tried to accelerate, it was
clear that the problem had not been resolved. I returned immediately.
The mechanic, again plugged in the Scan tool. This time, lo
and behold...he saw the reading of a misfire. It took some time and
he tested it out on the road several times and did a coil test before
replacing the coil for number one cylinder. And hey presto...good to
go. The Scan gauge was not showing codes in the usual read-out, but
they were stored in Memory, which apparently, had not seen
during the initial scanning.
To re-cap..I had twice said coil/plug.
However, I was not listened to. Of course, when the mechanic said
fuel pump, I was not going to argue with him. And I should have. By
the very nature of the pop-pop-pop coming from the tail pipe,
that is not what a fuel pump causes. It surges or falters. My engine
did neither of those things. That's why I go to your shops. I
kind of figured that they knew best. Also, I was not offered the
original fuel pump and never did see it. I was in the truck thru-out
the day and was available.
So...you can see my dilemma. I have a
new $454.00 fuel pump that I didn't need, and labour to remove and
install. A $900.00 bill that should have been about $200.00. That
would cover the coil that was the problem and an hour for
labour. I will add, that the asst manager adjusted my bill by $200.00 to $700.00
when I brought up the matter to him and he called the store manager.
That was where we left it.
Except for the air breather part that
he left under a door, then closed it. And the part is obsolete, and
no longer in Fords listings of parts. He is now scouring the used
parts lots. This too just fills me with warm fuzzies.
I have no idea where this will go now. The shop I am dealing with has a very strongly worded warranty. I will be very vocal whichever way it goes.
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